OutstandingPet 1 Year Limited Warranty
Sunfire Enterprises, LLC - OutstandingPet ("OutstandingPet") warranty obligations for this product are limited to the terms set forth below:
OutstandingPet warrants this product against defects in materials and workmanship, when subject to normal and proper residential use, for a period of ONE (1) YEAR from the date of original retail purchase. If a defect exists, at its option OutstandingPet will (1) repair the product at no charge, using new or refurbished replacement parts, (2) exchange the defective product component with a replacement product component which has been manufactured from new or serviceable used parts and is at least functionally equivalent to the original product or defective component, or (3) refund the purchase price of the product. A replacement product/part assumes the remaining warranty of the original product or thirty (30) days from the date of replacement or repair, whichever provides longer coverage for you.
This warranty does not apply: (1) to consumable parts, such as batteries, unless damage has occurred due to a defect in materials and workmanship; (2) to cosmetic damage, including but not limited to scratches, dents, and broken plastic; (3) to damage caused by use with non-OutstandingPet products; (4) to damage caused by accident, abuse, misuse, flood, fire, earthquake or other external causes; or (5) to a product or part that has been modified to alter functionality or capability.
OutstandingPet will not be liable under this warranty for any defect, failure or malfunction of any of its products caused by normal wear, abuse, misuse, unauthorized adjustments or disassembling. OutstandingPet will not be liable for any consequential damages resulting from any defect in material or workmanship of any of its products. Some States do not allow limitations on how long an implied warranty lasts or exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you.
The warranty is non-transferrable and shall automatically terminate if the original retail consumer / purchaser resells the OutstandingPet product or transfers the property on which the OutstandingPet product is installed.
Obtaining Warranty Service
To obtain warranty service, you must follow OutstandingPet’s warranty process. To begin the process, please send us an email through the contact form describing the nature of the problem. In that email include your full name, email address, date of purchase, phone number, and where you purchased the product to begin your claim. You will be responsible for all return shipping costs under this warranty.
Please use a return shipping service with a tracking number (such as UPS, Fedex, or USPS). OutstandingPet will not be responsible for lost or misdelivered warranty-claim shipments.